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TERMS AND CONDITIONS

These terms and conditions apply to the use of this site and by accessing this site and placing an order, you agree to be bound by the terms and conditions set out below with Nurture Them Naturally Ltd

For further information regarding ordering and shipping, please see the "Delivery info" link under "About Us" tab of the website.

These Terms and Conditions and your use of this website are governed by English law, and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights.

Before you place an order, if you have questions relating to these terms and conditions, please contact us.

We quote all prices on the in pounds sterling (£) and, where appropriate, are inclusive of UK sales tax (VAT). The current rate of VAT is 20%. The working dog food is VAT free.

A contract between the customer and Nurture Them Naturally Ltd for the sale of our products will only exist once an order has been accepted, processed and dispatched. This does not impact the customer’s statutory rights. 

Nurture them Naturally ltd reserves the right to cancel/refuse/refund orders without prior notification. Should Nurture them Naturally ltd, cancel/refuse/refund any order (if payment has been received) we will give a full refund within 10 days.

Prices and availability of goods are subject to change without notice. However, the customer will be charged only the price of goods at the time of purchase. We reserve the right to substitute items of similar cost or type if ordered items are unavailable.  

A delivery charge will be added to your order value where appropriate before checkout and payment will be shown.

DELIVERY POLICY AND TIMES

Please see our "Delivery Info" page for information about delivery time scales and rates. In certain circumstances, orders may be delayed without prior notification. Nurture them Naturally aim to deliver all orders within working 4-5 days. Should we fail to do so, we will try our best to notify you of the postponement. On occasions couriers may deliver your parcel within 48 hours, not 24 hours. These circumstances are out of our control; therefore, we do not guarantee a next day distribution service. We do not track orders so will not be able to notify you of courier delays. However DPD local will contact you directly with any changes to deliveries. We will not replace or refund orders that have been rejected at 48 hours due to courier delays.

Our couriers will drop your order in a secure place, it is your responsibility to inform us if you do not have a clear place to drop your order. If you do not have a safe place, you MUST be in to sign for your order. If your order is taken back to the local depot, it is your responsibility to collect or arrange another delivery. We will not take liability for missing orders that are left by the GPS tracking from our couriers. 

Nurture them Naturally ltd will not accept liability for incorrect address information. If your address does not exist on our couriers portal and we have to manually alter it, we will not replace or refund if the couriers fail to find/deliver to your address. 

We do not store your financial information, whether your order is placed on the internet or over the telephone.

 

PAYMENT AND TAXES

Nurture them Naturally ltd accept online payment in a secure environment by credit/debit card. All transactions are shown in £ sterling by default, and will be charged in the UK £ sterling against your credit/debit card.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, written text and other materials) are the copyright trademark or registered trademark of  Nurture Them Naturally ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may;

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Nurture Them Naturally ltd.

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Use of profanity, verbal threats and abusive language will not be tolerated and any such behavior will result in your order being cancelled. This applies to telephone, email and face-to-face communications.

Questions regarding Terms & Conditions should be directed to;

Kelly Newbold-Cooper (Director) 

kelly@ntnwoof.co.uk

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